Consent, cleaner chat, and steadier embeds #
A new in-experience consent step, plus fixes that make embedded chat and navigation behave the way buyers expect.
18 Sep 2026
Feature
Improvement
Fixed
🆕 New
- Buyers now see a clear consent step at the start of the experience, with disclosure text and links you can tailor. Their decision is captured and kept as a record, and it governs whether their information is shared onward — a buyer who declines is never passed along as a lead.
✨ Improved
- The buyer's consent decision now flows all the way through to lead delivery, so what a buyer agrees to and what happens with their data stay in step.
- Pages that show your own brand now fall back to your organization's name as a wordmark when no logo is set, instead of showing the default mark.
- Embedded experiences fit their space more reliably: content that would exceed a short container now scrolls neatly within its own bounds instead of being cut off.
- Before a page knows which partner a visitor belongs to, it now shows a clean, brand-neutral surface rather than briefly flashing the wrong colors.
🐛 Fixed
- Embedded chat now shows a buyer's existing conversation history instead of appearing empty, even for organizations that haven't set custom branding.
- In guided onboarding, the assistant's message now stays above the interactive card it introduces, so the control the buyer needs to answer is no longer pushed out of view.
- The navigation rail's tooltips now appear only when a buyer hovers or focuses an icon, instead of popping open on their own after a page reload.